This workshop is a learning opportunity for senior operational and executive managers in the postal, parcel, logistics and courier sector to gain insights into the latest developments in good practice and opportunities to improve efficiency, effectiveness and quality of service. Participants will leave the course with new insights and ideas on the key topics of operational efficiency, customer engagement, human resource development, innovation and co-operation.
The syllabus has been designed to deliver a range of sessions that will be relevant to all senior roles. The training will be interactive, with facilitated opportunities to benchmark, share and discuss with others on the programme.
Attending this course will allow you to:
Programme 0830 - 1700
Introductions, objectives and expectations
Operational efficiency – optimising sorting, transport, logistics and delivery operations
Case studies and break out discussion sessions – developing operational excellence
Engaging customers - shaping the market and improving reliability and quality of services
Case studies and break out discussion sessions – being fully customer focused and customer led
Human resource development – building capability and motivation for high performing teams
Case studies and break out discussion sessions – Harnessing the full potential of your people
Innovation and cooperation – fostering innovation, capturing ideas, doing things differently, sharing good practice and co-operating across the postal sector
Case studies and break out discussion sessions – Thinking and doing things differently and learning from others to build a more vibrant and successful industry
Final Plenary Discussion, Summary and Conclusions
This workshop is a learning opportunity for senior professionals in the postal, parcel, logistics and courier sector to gain insights into the strategic opportunities now available in a fast changing industry and how to make it happen in their business or organisation. Participants will leave the course with new insights and ideas on the key topics of strategy, transformation, innovation and leadership.
The syllabus has been designed to deliver a range of sessions that will be relevant to all senior roles. The training will be interactive, with facilitated opportunities to benchmark, share and discuss with others on the programme.
Attending this course will help you to:
Programme 0900 - 1700
Introductions, objectives and expectations
Postal Strategy - Developing competitive advantage – reinventing the post
Case studies and break out sessions
Transformation – Driving reform - making change happen
Case studies and break out sessions
Innovation – Harnessing fresh thinking and ideas – doing things differently
Case studies and break out sessions
Leadership – Inspiring, engaging and motivating - investing in the people you lead
Case studies and break out sessions
Final Plenary Discussion, Summary and Conclusions
Tutors for the programme:
Derek Osborn is an enthusiastic, innovative and inspiring business coach, trainer, facilitator and also postal business, human resource and strategy advisor. He is an acknowledged postal expert, with over 22 years in senior management in Royal Mail, and over 14 years working internationally across the postal industry. Derek has worked with many businesses and organisations in the global postal industry. Derek holds a Master’s degree in Management Science from the University of Wales.
